Privacy Policy

respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information provided through praverianhotelstay.com.

1. Who we are

2. Information we may collect

We collect information that you provide voluntarily when using our website or contacting our team. This may include:

• your full name;
• your email address;
• your phone number;
• preferred arrival and departure dates;
• the number of guests;
• your accommodation preference;
• information included in your message or enquiry;
• your communication preferences.

We may also collect limited technical information, such as your browser type, device type, approximate location, pages visited and basic website usage data.

3. How we collect information

We may collect personal information when you:

• submit an enquiry form;
• contact us using the details displayed on the website;
• request information about accommodation or facilities;
• interact with website features;
• choose your cookie preferences.

4. How we use personal information

We may use the information we collect to:

• review and respond to your enquiries;
• provide information about accommodation and facilities;
• check availability requested by you;
• communicate about your proposed stay;
• maintain the security and functionality of the website;
• understand and improve the website experience;
• meet applicable legal and regulatory obligations.

Submitting an enquiry does not create or confirm a reservation. Availability and booking details must be confirmed separately.

5. Legal basis and consent

We process personal information where it is necessary to respond to your request, take steps at your direction before providing a service, comply with a legal obligation, protect our legitimate interests or act with your consent.

Where processing relies on consent, you may withdraw that consent at any time by contacting us. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. Sharing personal information

We do not sell or rent personal information. We may share limited information with trusted service providers where reasonably necessary to operate the website, process enquiries, maintain security or provide requested services.

Service providers may only use the information for the purpose for which it was supplied and must handle it using appropriate safeguards. We may also disclose information where required by law or a lawful request from an authorised body.

7. Data storage and security

We use reasonable administrative and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

No internet transmission or electronic storage method is completely secure. While we take reasonable precautions, absolute security cannot be guaranteed.

8. Retention of information

We retain personal information only for as long as reasonably necessary to respond to your enquiry, provide requested services, maintain appropriate records and comply with legal obligations.

When information is no longer required, we take reasonable steps to delete, de-identify or securely dispose of it.

9. Cookies

Our website may use essential cookies to support security, navigation and basic functionality. Optional cookies must only be used in accordance with the consent choices available on the website.

More information is available in our Cookie Policy.

10. Accessing and correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, access may be limited where permitted or required by law.

11. Your privacy choices

Depending on the circumstances, you may ask us to:

• correct inaccurate personal information;
• stop particular communications;
• withdraw a previously provided consent;
• delete information that is no longer required;
• explain how your information has been handled.

12. Overseas data handling

Some service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled with appropriate privacy and security safeguards.

13. External websites

Our website may contain links to websites operated by third parties. We are not responsible for the content, security or privacy practices of those websites. Review the privacy policy of an external website before providing it with personal information.

14. Privacy enquiries and complaints

If you have a question, request or complaint concerning your personal information, contact us using the details below:

Please provide enough information for us to understand and review your concern. We will take reasonable steps to respond within an appropriate period.

15. Changes to this policy

We may update this Privacy Policy when our website, practices or legal obligations change. The current version will be published on this page with its latest revision date.